Terms of Service

Dr. Feldman LLC, a Florida limited liability company doing business as Inbox Insiders, of 7901 4th St N #26497, St. Petersburg, Florida 33702 ("we", "us", "Company") and the person or business completing the purchase ("you", "Customer").

When this becomes binding. You accept these Terms when you place an order, and they govern that order from then on.

• On an order you place in the dashboard, accepting is required and the order cannot be submitted without it. We record the time you accepted, the signature you drew, and the network address you accepted from, and we keep that record.

• On an order placed through our API, you accept these Terms by placing the order, and we record the time of it. There is no signature on an API order and we do not claim there is.

Which version applies to your order is the version published at inboxinsiders.io/terms on the day you placed it, and that page carries its own date. Section 17 governs any change after that.

Your Order Summary is part of these Terms. The checkout page you completed names the infrastructure type, the number of mailboxes, the domains, the price and any minimum term. Where these Terms refer to your Order Summary, that page is what they mean, and that page governs what you bought.

These Terms cover Inbox Insiders only. If you have also bought Lead Gen Insiders, AI Automation Insiders or Hermes Agent, those are governed by the Customer Agreement at leadgenjay.com/terms and nothing here changes them.

1. Definitions

1.1 "Service" means the managed cold email sending infrastructure described in your Order Summary, together with the domains, mailboxes, DNS configuration and connections we provide with it.

1.2 "Mailboxes" means the sending mailboxes we create for you on the infrastructure type named in your Order Summary.

1.3 "Managed Domains" means domains we register and hold for your order. "Your Own Domains" means domains you brought to a Full Control order in your own registrar account.

1.4 "Sending Tool" means the third-party sequencer you connect the Mailboxes to.

1.5 "Handover" means the moment we make your order available to you: the domains configured, the Mailboxes created and connected, and their credentials available in your dashboard. Handover is delivery, and our record of it is our record.

1.6 "Processor" means Stripe, which collects payment on our behalf. We remain the party responsible to you under these Terms.

2. What the Service is, and what it is not

2.1 We operate infrastructure for you. We register or configure domains, set their DNS records, create Mailboxes, connect them to your Sending Tool, and start warmup. We keep that infrastructure running for as long as you pay for it.

2.2 We are not your agent and we do not run your campaigns. We do not write, review, approve, monitor or send your messages, do not choose who you contact, and do not manage your Sending Tool account beyond connecting the Mailboxes to it.

2.3 This is not a course and carries no training, coaching or consulting.

2.4 Anything you were shown before purchase that is not written in these Terms or your Order Summary is not part of what you are buying. That includes results, case studies, screenshots, figures, and statements made on a call or in an advertisement. This clause does not limit any right you have under law about a statement that was untrue when it was made.

3. Setup and Handover

3.1 Setup takes days, not hours. Registering domains, waiting on DNS, creating Mailboxes with a provider and starting warmup all take time, and how long depends on the infrastructure type and on third parties under Section 15.

3.2 We do not promise a fixed turnaround unless one is written in your Order Summary, in which case that governs.

3.3 We tell you when your order is handed over, and its status is in your dashboard at any time. If it has not been handed over and you want to know where it is, ask us and we will tell you what is outstanding.

3.4 You are responsible for the accuracy of the email address you gave us and for receiving mail at it.

4. Price, Payment and Renewal

4.1 What you owe is stated in your Order Summary, which governs. The structure is:

(a) a one-time setup fee at checkout, calculated from the number of Mailboxes or domains on your order. Where you bring your own registrar and it has no API for us to configure DNS through, there is a further one-time charge per domain for doing that by hand;

(b) a recurring monthly charge for the Mailboxes;

(c) where we register Managed Domains for you, a one-time domain registration and configuration fee per domain, which is not a monthly fee. This pays for registering the domain and configuring it. It does not buy the domain. 7.1 governs what it buys. And:

(d) anything extra you switch on afterwards, at the rate shown in your dashboard before you turn it on. Some of these recur and are charged on top of (b). Nothing here is charged unless you switch it on.

4.2 This is a subscription and it renews. It renews automatically each month at the price in your Order Summary until you cancel, and each renewal is charged to the payment method you gave at checkout. You authorized that at checkout and we keep the record.

4.3 Your term is the billing month you have paid for, beginning again on each renewal, and ending when you cancel under Section 5, when a renewal goes unpaid under 4.6, or when we end it under Section 22.

4.4 Domain masking, if you switch it on, is priced per masked domain per month and starts billing the day you turn it on.

(a) There is currently no button in your dashboard to turn it off. We would rather say so than let you discover it. Email support@inboxinsiders.io and we will remove it and stop the charge from that point.

(b) You do not have to cancel anything to stop paying for masking. We say so expressly because on some order types the only cancellation available is of the whole domain or the whole order, which would delete your Mailboxes under 5.2. Ask us instead.

4.5 A receipt for every charge, emailed at the time of the charge.

4.6 If a renewal payment fails. We charge no late fee. What happens instead, in order:

(a) Your card is retried and you are emailed, over roughly three weeks. Your Mailboxes keep running throughout, and paying at any point in this window ends the matter.

(b) We stop renewing your Managed Domains once a payment is more than 14 days late, while your order is otherwise still running. This happens before the order ends, and we tell you about it here rather than let you discover it from an expiry notice. Section 8 applies to those domains from that point.

(c) If it is still unpaid when the Processor gives up and cancels the subscription, we email you that same day with a link to restart it.

(d) If it is still unpaid 24 hours after that email, the order ends: 5.2 applies, the Mailboxes are deleted, and the mail in them cannot be recovered. By that point roughly three weeks of retries and notices have already gone to you, and that email is the last of them.

(e) Paying inside those 24 hours stops it. We check with the Processor immediately before anything is deleted, and an order that is paying is not torn down.

4.7 Taxes. Prices exclude any sales, use, VAT, GST or similar tax. Where we are required to collect one it is added to your invoice, and you are responsible for it.

4.8 Chargeback handling. If you dispute a charge we may suspend the Service for that order while the dispute is open. This does not limit your rights under 23.8.

5. Cancellation, and what happens the moment you cancel

5.1 You cancel from your dashboard at any time, without contacting us, without a phone call and without a retention conversation. We do not require a reason.

5.2 Cancellation takes effect immediately, and your Mailboxes are deleted when you cancel. The mail in them cannot be recovered by you or by us. It does not run to the end of the period you have already paid for. If you need anything that is in them, or need your Sending Tool disconnected in an orderly way, do that before you cancel. We put this in bold, before you press the button, because it is the term most likely to surprise you.

5.3 A period already begun is not refunded or pro-rated, because the Service was available to you for it. Section 6 is the only exception.

5.4 What you can cancel. On Google Workspace and Microsoft 365 orders you cannot cancel individual Mailboxes. You can cancel a whole domain, which cancels the Mailboxes on it, or you can cancel the whole order. On other infrastructure types you can also cancel individual Mailboxes, but not the last one on an order; cancel the order instead. 5.2 applies to whatever you cancel: those Mailboxes are deleted and their mail cannot be recovered.

5.5 Pre-warmed orders carry a three-month minimum term, stated in your Order Summary before you pay, and cannot be cancelled in the dashboard inside it. This is the only Inbox Insiders order type with a minimum term. Ask us if your circumstances have changed and we will look at it.

5.6 An order we placed for you outside the app is cancelled by asking us, because there is no dashboard button for it. 5.7 applies.

5.7 If the dashboard will not accept your cancellation for any reason, email support@inboxinsiders.io and the date you first asked governs.

6. The 15-minute back-out credit

6.1 Cancel an order within 15 minutes of placing it and the full amount you paid for it comes back to your account as store credit. The credit does not expire and applies itself to your next invoice, whether a renewal or a new order.

6.2 This applies to every order, however you placed it. On most orders it is granted automatically. If it has not appeared, email support@inboxinsiders.io and we will grant it - the 15 minutes runs from when your payment completed, not from when you got round to telling us.

6.3 It is credit on your account, not money back on your card. We say so plainly because it is the part most often misread.

6.4 The window is 15 minutes because domain registration begins shortly after an order is placed and cannot be undone. Where we can show domains were already registered we may credit less than the full amount, and we will tell you exactly what was spent.

6.5 After the window, ask us and we will tell you what has already been purchased on your order. Anything not yet spent is a conversation we are willing to have. Nothing in this Section is a promise of a refund.

7. Domains

7.1 Managed Domains are ours. Where we register a domain for your order, we are the registrant and the domain is our property. The fee in 4.1(c) buys you the sole right to use that domain for your campaigns while your subscription for that order is active, not ownership of it. This is a licence, and 7.3 and 8.4 say what happens at each end of it.

(a) We renew Managed Domains at no further charge to you while that subscription is active.

(b) We will not use a Managed Domain allocated to you for anyone else while your subscription is active.

(c) This arrangement is a normal one and it has a name. A registrant licensing the use of a domain to someone else is expressly contemplated by ICANN's Registrar Accreditation Agreement at 3.7.7.1 and 3.7.7.2. It is not a device invented for these Terms.

7.2 Your Own Domains are yours throughout and were never ours. On a Full Control order we only configure DNS so the Mailboxes can send. Nothing in these Terms gives us any interest in them, and Section 8 does not apply to them.

7.3 Transferring a Managed Domain to you, and the window for asking. While your subscription for an order is active, and for 30 days after it ends, you may ask us to transfer a Managed Domain into your own registrar account. We will do it where we can, and we charge you nothing. The registrars may charge their own fee. After those 30 days the domain returns to our inventory and 8.4 applies.

(a) Registrars lock a newly registered domain, typically for 60 days from registration, and again for 60 days after a change of registrant. These are ICANN's Transfer Policy rules and nobody can waive them, us included. We will tell you the date a lock lifts and do it then.

(b) Some domains sit in an account we cannot push directly out of. Where that is so we will say so and work out the route with you rather than leave you without an answer. It may take longer.

(c) Ask early. The 60-day lock does not pause for an expiry date, so a domain can reach expiry still locked.

7.4 This is a licence, not a sale, and it ends when the order does. Section 8 says what happens then.

8. What happens to Managed Domains when the order ends

8.1 When your subscription for an order ends, for any reason, your right to use its Managed Domains ends and we stop renewing them. We also stop renewing them under 4.6(b) once a payment is more than 14 days late, which is earlier than the order ending.

8.2 You may ask us to transfer a domain to you under 7.3, within the window it states, on the terms and with the limits stated there.

8.3 We do not undertake to warn you before a domain we are no longer paid to renew reaches its expiry date. Ask us for the list and the dates and we will give you both.

8.4 Once your order has ended and the 30 days in 7.3 have passed, we may keep, re-register, reuse, re-let or sell a Managed Domain, including into our pre-warmed inventory.

(a) We will not re-let or sell a domain that incorporates your trademark, your business name, or a close variant of either. We let those expire instead.

(b) This does not apply to Your Own Domains, which we never touch.

9. What we guarantee, and what we do not

9.1 We guarantee the setup. Domains registered and configured, SPF, DKIM, DMARC and MX records in place, Mailboxes created and connected to your Sending Tool, and warmup started. If any part of that is not working at Handover, we fix it at no charge.

9.2 We do not guarantee inbox placement, reply rates, open rates, or that any message you send will arrive anywhere in particular. Deliverability depends on what you send, who you send it to, how fast, and how they react, and all of those are yours.

9.3 We do not guarantee any business result. We do not promise leads, appointments, replies, meetings, revenue or savings, and you are not relying on any such promise.

9.4 We do not guarantee a domain will never be blocklisted. Section 10 says what we do when one is.

9.5 We do not guarantee uninterrupted or error-free operation. Section 15 applies.

10. Domain replacement

10.1 If a Managed Domain is blocklisted because of our infrastructure rather than your sending, we replace it at no charge. Open a ticket naming the domain. We will check which it was and tell you what we found either way.

10.2 Where the listing followed from what was sent through the domain, a replacement is available at the normal price for a domain. Cold email carries an inherent risk of blocklisting and you accept that risk.

10.3 Our determination of cause, made in good faith on the evidence available, decides which of 10.1 and 10.2 applies.

11. What you are responsible for

11.1 The Mailboxes send on your instruction. What is sent from them, who it is sent to, and what it says is your act, done through infrastructure you are renting, exactly as if you had sent it from your own server.

11.2 You are responsible for complying with the law that applies to what you send. That includes marketing and anti-spam law, privacy and data protection law, the rules of your Sending Tool and of the mailbox providers, and any professional or licensing rules that apply to your business. We do not review, approve or monitor what you send, and nothing we provide is legal advice about whether you may send it.

11.3 You are responsible for the contact data you send to. You confirm you are entitled to contact the people on your lists and to hold the data you hold about them.

11.4 You will honour opt-outs. Someone who asks you to stop is yours to suppress, not ours.

11.5 You are responsible for your Sending Tool account, its configuration, its sending limits and its own terms.

11.6 You will keep your credentials secure and tell us promptly if you believe they have been compromised.

12. Acceptable use, and when we may suspend

12.1 You will not use the Service to send unlawful, deceptive, fraudulent or harassing messages; to impersonate another person or business; to send malware, phishing or malicious links; to send to lists you have no right to contact; to send content that is obscene, defamatory or promotes violence or hatred; to break a mailbox provider's rules in a way that puts our infrastructure or other customers' sending reputation at risk; to resell access to the Mailboxes as a service of your own; or to consume resources in a way that degrades the Service for others.

12.2 We may suspend an order immediately, without notice and without a cure period, where continuing would break the law, damage a third party, or put our infrastructure, our vendor relationships or other customers at risk. We tell you the same day, in writing, saying what we saw.

12.3 For anything else we give you written notice and 10 business days to cure where a cure is possible.

12.4 A suspension creates no refund right and does not reduce what you owe. A suspension we later find was mistaken is lifted and the affected time is credited to your next period.

12.5 Repeated or serious breach lets us terminate the order under 22.2, and 5.2 applies to the Mailboxes.

13. Licence and restrictions

13.1 You receive a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own business for your current paid term, renewing with it.

13.2 You may use it for your own clients' campaigns. An agency using the Service for client work is squarely inside this licence.

13.3 You may not resell access to the Mailboxes as a service of your own, share your credentials outside your business, pass them to anyone else when you stop paying, or use the Service to build a competing product.

13.4 We own the Service, our configuration, our tooling and our infrastructure. Nothing here transfers ownership of any of it.

13.5 You own the content of your campaigns and the mail in your Mailboxes. We claim no interest in it.

14. Getting at the Mailboxes

14.1 Your Sending Tool is where you read and answer replies. That is how the Service is designed to be used.

14.2 On Google Workspace Mailboxes you cannot sign in, to the individual Mailboxes or to the admin console. They are created and operated inside tenants we manage centrally, which is what keeps them inside Google's policy boundaries for high-volume outbound. You were shown this at checkout and confirmed it separately. Changes normally made in the admin console are made by us when you open a ticket.

14.3 On private SMTP Mailboxes you can sign in. We provide webmail, and the IMAP and SMTP settings, with your order.

14.4 On Microsoft 365 Mailboxes, how you reach them is stated in your order's delivery details, which we send you at Handover. The restriction in 14.2 is specific to Google Workspace and we do not extend it to Microsoft 365. If what you were sent does not let you do what you need, ask us and we will tell you what is available on your order.

15. Third parties we do not control

15.1 The Service runs on mailbox providers, domain registrars, DNS providers and the Sending Tool you chose. Their outages, rate limits, suspensions, policy changes, price changes, deletions and account decisions are not our breach of these Terms.

15.2 We may change or substitute any provider at any time. Where that materially changes what your order can do, we tell you.

15.3 A provider suspending or terminating an account that holds your Mailboxes is a risk you accept. We will use reasonable efforts to restore or rebuild affected Mailboxes, and that is your sole remedy for it.

16. Your data and credentials

16.1 We hold credentials you give us - which may include your Sending Tool API key and account login - to operate your order and for no other purpose. We do not use them to send anything you did not instruct and do not use them for any other customer.

16.2 When your order ends the Mailboxes are deleted under 5.2 and their contents go with them.

16.3 Credentials you gave us are retained with the order record for support and billing. You may ask us to delete them at any time and we will, except where 16.4 requires us to keep something. We do not undertake to delete them on a schedule of our own.

16.4 We keep billing records, the acceptance record and correspondence for as long as the law and the card networks require. Those are records about the transaction, not the contents of your Mailboxes.

16.5 Our handling of personal information is described in the Privacy Policy at leadgenjay.com/privacy-policy.

17. Changing these Terms, or the price

17.1 We may change these Terms or the monthly price only for billing periods beginning after the change.

17.2 We give you at least 30 days' written notice to your email before the first period a change applies to, saying plainly what is changing.

17.3 Your remedy is to cancel under Section 5 before that period begins. Continuing past that date is your acceptance of the change.

17.4 A change never applies backwards to a period already paid for.

18. Warranties

18.1 The Service is provided "as is" and "as available".

18.2 To the fullest extent permitted by law we disclaim all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.

18.3 Nothing in this Section removes a warranty that cannot be excluded under the law that applies to you, and 23.9 governs.

19. Limitation of liability

19.1 We are not liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, lost revenue, lost business, lost opportunity, lost or corrupted data, lost or deleted mail, loss of a domain, loss of sending reputation, or reputational harm, arising out of or relating to the Service, whether or not we were told such loss was possible.

19.2 Our total liability for all claims relating to the Service is limited to the greater of the fees you actually paid us for the affected order in the one month before the event giving rise to the claim, or $100.

19.3 This limit applies however the claim is framed - contract, tort, negligence, strict liability, statute or otherwise - and applies in the aggregate across all claims, not per claim.

19.4 If a court holds 19.2 unenforceable, it is reduced to the greatest limitation the law does allow rather than removed, and the rest of this Section stands.

19.5 What this Section does not touch. It does not limit liability for our own fraud, willful misconduct or gross negligence; for death or personal injury caused by our negligence; or for anything that cannot be limited or excluded under the law that applies to you. 23.8 and 23.9 govern and this Section does not qualify them.

19.6 The allocation of risk in this Section is a basis of the bargain and is reflected in the price. Without it the Service would be priced differently.

20. Your indemnity

20.1 You will defend and indemnify us against third-party claims, regulatory investigations and penalties, and mailbox-provider or registrar actions, arising from what you sent through the Service, the contact data you sent it to, or your breach of Sections 11, 12 or 13.

20.2 This does not apply to a claim arising from our own breach of these Terms, our fraud, our willful misconduct or our gross negligence, and does not apply to anything that cannot be indemnified under the law that applies to you.

20.3 We will tell you promptly about any claim, will not settle it without your consent, and you may take over the defense.

21. Force majeure

21.1 Neither party is liable for a failure to perform caused by something outside its reasonable control, including provider outages, network or infrastructure failures, cyber-attack, changes in law or provider policy, government action, natural disaster, war, or labour disruption.

21.2 This does not excuse an obligation to pay money already owed.

22. Term and termination

22.1 These Terms begin when you accept them at checkout and continue while any order is active.

22.2 We may terminate an order immediately for breach under Section 12, and 5.2 applies.

22.3 We may terminate an order for any reason on 30 days' written notice. If we do, we refund the unused portion of the current month and stop charging. That refund is your sole remedy for a termination under this clause.

22.4 If we discontinue the Service entirely we give 30 days' written notice, refund the unused portion of the current month, and where we hold Managed Domains for you we will transfer them to you on request under 7.3.

22.5 What survives. Sections 7.2, 8, 11, 12.4, 13.3, 13.4, 16, 18, 19, 20, 22.5 and 23 survive the end of these Terms.

23. Disputes

23.1 Come to us first. Email support@inboxinsiders.io and we respond within 3 business days. This is a request, not a condition. Disregarding it breaches nothing.

23.2 Florida law governs, without regard to its conflict-of-laws rules.

23.3 Binding arbitration. Any dispute arising out of or relating to these Terms or the Service is resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Miami-Dade County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.

(a) We pay the arbitration fees. You pay no more than the filing fee the AAA charges a consumer, and we pay the rest of the AAA's fees and the arbitrator's fees, whatever the outcome. You may attend by phone or video and are not required to travel to Florida.

(b) You can opt out of arbitration, and you have 30 days. Email support@inboxinsiders.io within 30 days of first accepting these Terms saying you opt out of Section 23.3. That is all it takes. Opting out changes nothing else about these Terms, costs you nothing, and we will not treat you differently for it. If you opt out, 23.4 and 23.6 govern your disputes.

(c) Where 25 or more similar claims are filed against us at about the same time by the same or coordinated counsel, the parties will select 10 of them as bellwethers to be arbitrated first, and the rest are stayed meanwhile. After those conclude the parties will use the outcomes to try to resolve the remainder, and any that do not resolve then proceed individually. This applies equally to claims we might bring.

23.4 Class action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding. If this paragraph is held unenforceable, then 23.3 does not apply to that claim and it proceeds in court under 23.6.

23.5 Jury trial waiver. To the fullest extent permitted by law, you and we each waive any right to a trial by jury.

23.6 Small claims stays open, and litigation not subject to arbitration is brought exclusively in the state or federal courts serving Miami-Dade County, Florida, to whose jurisdiction both parties consent.

23.7 Tell us early. You must notify us in writing of any claim relating to these Terms or the Service within one year of the event giving rise to it, at support@inboxinsiders.io. This is a notice requirement and not a limitation period. It does not shorten any period fixed by law, and nothing in it prevents you bringing a claim.

23.8 Your rights with your bank are untouched. Nothing in these Terms waives, restricts or conditions any right you have under law or under the card network rules, including your right to dispute a charge, and we do not ask you to give one up. Nothing in Section 23 requires you to arbitrate before, instead of, or as a condition of disputing a charge. This clause governs over everything else in these Terms.

23.9 Mandatory law is preserved. 23.2 to 23.7 apply only so far as the law allows. Where your home jurisdiction gives you a consumer protection that cannot be waived by contract, including any limit on pre-dispute arbitration agreements, that protection applies and this Section does not displace it.

23.10 Costs. In any proceeding to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs, to the fullest extent permitted by law and subject to 23.9.

23.11 Evidence in a payment dispute. You consent to us providing these Terms, the acceptance record, the Handover record, your order and billing records and our correspondence to your card issuer, the Processor and the card network in response to any dispute about a payment.

24. General

24.1 Entire agreement. These Terms, your Order Summary and the retained checkout page are the entire agreement about the Service and replace every prior promise, spoken or written.

24.2 We may assign these Terms, including to a successor of our business. You may not assign them without our written consent, which we will not unreasonably withhold.

24.3 Severability. If any provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest remains in force.

24.4 No waiver. A failure to enforce any provision is not a waiver of it.

24.5 Notices to us go to support@inboxinsiders.io. Notices to you go to the email address on your account, and are treated as received the day they are sent.

24.6 No third-party beneficiaries. Nobody other than you and us has any right under these Terms.

24.7 Headings are for convenience and do not affect meaning.

Questions: support@inboxinsiders.io